Service Availability

Planned maintenance 
We occasionally have to schedule planned maintenance work to maintain the quality of our payment services.

The vast majority of maintenance work is done at a time when customers will not be affected. However, in certain instances, some of our services will be made temporarily unavailable during the hours that our customers may want to use them.

We aim to use this webpage to inform customers well in advance of any planned work. Please continue to check here to see if we are planning any maintenance.

Unplanned service availability issues

We will try to keep unplanned payment service interruptions to an absolute minimum. However, from time to time, there will be issues which prevent a portion of our service from operating in the way we would like. We will use this page to inform our customers should these instances arise.

View the last quarters digital availability report

Access all previous reports