Service Availability

Planned maintenance

The bank occasionally schedules planned maintenance works to ensure the quality of our services.

The vast majority of maintenance work is done at a time when customers will not be affected. However, in certain circumstances, some services will be temporarily unavailable at times when customers may want to access them.

We aim to use this page to inform customers well in advance of any planned maintenance. If scheduled works pose particular difficulty for you, please get in touch with your relationship manager who will work to find a solution.

Wednesday 8th October, 6.00pm - 9.00pm

To allow us to carry out maintenance work, Faster Payments or transfers entered via online banking or our mobile app after 6:00pm on Wednesday, 8th October will be queued for processing from 9:00pm (or earlier if maintenance is completed ahead of schedule). We apologise sincerely for this delay.

Please note, other payments are unaffected and will be processed as normal. You can find more information about payment cut-off times here: www.hoaresbank.co.uk/2025-04-25/Tariffs-Cut-Off-Times.

Unplanned service availability issues

No issues at present

Availability of our Digital Services

View the last quarter's digital availability report and access all previous reports below.

Document

Availability of our Digital Services - June 2025

pdf 294.08 kb

Service Availability

Unplanned service availability issues

Availability of our Digital Services

Availability of our Digital Services - June 2025

Further Reading