Fraudsters have turned their efforts away from banks and are increasingly targeting individuals directly. Their approach can be sophisticated, but their aim is always for financial gain. Please be mindful of disclosing any personal information and always consider the necessity of doing so.
If you think that you may have been targeted, please call the bank immediately on 020 7353 4522. There will always be someone available to take your call. Before dialling, please make sure that you are definitely using the official bank phone number. If you are in any doubt, ask to speak to someone you recognise.
You must keep your security details such as numbers from your security token, the back of your card or your PIN secret.
Reporting Lost or Stolen Items
If you suspect items such as your card, bank statement, mobile phone or Online Banking token have been lost or stolen, you should telephone the bank immediately on 020 7353 4522.
To avoid online fraud you should be careful when clicking on links, especially in your emails. It is always best to type the website into the address bar or search for it instead of inadvertently activating malware or visiting a 'spoof' website.
To understand how you can protect yourself against specific examples of fraudulent activities, click on the links under Resources.
General Fraud Information
C. Hoare & Co. has no control over and takes no responsibility for the security or content of the suggested further reading links.