Staying Safe from Fraud

Fraud Prevention

Our dedicated Fraud team is always on hand to help keep our customers safe from criminal activity.

Have you been targeted?

If you think you have been targeted by fraudsters, or have fallen victim to a scam, please contact the bank immediately on 020 7353 4522. Day or night, someone will be available to take your call.

Please remember that neither C. Hoare & Co. nor any reputable organisation will ever text, email or telephone asking you to disclose personal banking details or to move money from your account. If this happens, please end the communication and contact the bank immediately on 020 7353 4522.

Staying Safe from Fraud

Fraudsters are inventive and their approach can be sophisticated. Our team keeps abreast of current frauds and scams and updates customers via email and text to ensure that you are as well informed as possible. You can read our guide below, Staying Safe from Fraud. If you would like a paper copy of the guide, your relationship manager will be happy to arrange this.


Staying Safe from Fraud

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Voice identification

C. Hoare & Co. is in the process of implementing voice biometrics for increased security during our identification and verification process. If you would like to be enrolled in the system, please contact your relationship manager. 


Take 5 to Stop Fraud

C. Hoare & Co. supports the Take Five campaign. This is a national campaign, led by UK Finance and backed by His Majesty’s government, offering straightforward, impartial advice to help prevent financial fraud. This includes email deception, phone-based scams and online fraud carried out by criminals impersonating trusted organisations.

It is very important to be confident that organisations asking you to share personal information are who they say they are. A genuine bank or organisation will never contact you out of the blue to request your full password or Personal Identification Number (PIN) or ask you to move money to another account.

If you do not know the person who has contacted you, or if you suspect they are not who they claim to be, please do not disclose your banking security details or any other personal or financial information.

Take Five urges you to consider every request for information carefully, and offers the following advice:

  1. Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
  2. Challenge: Could it be fake? It’s OK to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
  3. Protect: Please contact the bank immediately if you think you have fallen for a scam and report it to Action Fraud.

For more information on the Take Five campaign, please go to their website: 

C. Hoare & Co. has no control over, and takes no responsibility for, the security or content of any external website links.