Fraud Prevention
Our dedicated Fraud team is always on hand to help keep our customers safe from criminal activity.
Have you been targeted?
If you think you have been targeted by fraudsters, or have fallen victim to a scam, please contact the bank immediately on 020 7353 4522. Day or night, someone will be available to take your call.
Please remember that neither C. Hoare & Co. nor any reputable organisation will ever text, email or telephone asking you to disclose security codes or personal banking details, or to move money from your account. If this happens, please end the communication and contact the bank immediately on 020 7353 4522.
Staying Safe from Fraud
Fraudsters are inventive and their approach can be sophisticated. Our team keeps abreast of current frauds and scams and update customers via email and text to ensure that you are as well informed as possible. You can read our guide, Staying Safe from Fraud, below.
Voice identification
The bank has implemented voice biometrics for increased security during our identification and verification process. If you would like to be enrolled in this system, please let us know.
Take 5 to Stop Fraud
C. Hoare & Co. supports the Take Five campaign. This is a national campaign, led by UK Finance and backed by His Majesty’s government, offering straightforward, impartial advice to help prevent financial fraud. This includes email deception, phone-based scams and online fraud carried out by criminals impersonating trusted organisations.
Take Five urges you to consider every request for information carefully, and offers the following advice:
- STOP: Take a moment to stop and think before parting with your money or information.
- CHALLENGE: Could it be fake? It’s OK to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- PROTECT: Please contact the bank immediately if you think you have fallen for a scam and report it to Action Fraud at actionfraud.police.uk.
For more information on the Take Five campaign, please go to their website: https://takefive-stopfraud.org.uk/
NB. C. Hoare & Co. has no control over, and takes no responsibility for, the security or content of any external website links.
