Internet Cookies
About this notice
C. Hoare & Co. is committed to protecting your personal information when you use our services. This notice explains how we use cookies and tracking technologies and supplements the C. Hoare & Co. Privacy Notice available on our website.
Contacting us
For the purposes of data-protection legislation, C. Hoare & Co. is a ‘controller’; that is to say the bank determines the purpose and means of processing the information we collect from you. If you have any questions, comments or complaints about this notice, please contact us via the following channels:
- By post: The Data Protection Officer, 37 Fleet Street, London EC4P 4DQ
- By email: DPO@hoaresbank.co.uk
- By telephone: +44 (0)20 7353 4522
Cookies
A cookie is a text file containing small amounts of information that are downloaded to your device when you visit a website. Typical uses of a cookie include checking preferences, improving performance of videos and embedded technologies, and ensuring information entered on one page is not lost when clicking on to another.
The information contained in a cookie is determined by each website and could be set either by the website you are visiting (a first party) or by another website (a third party).
We do not use any cookies on the C. Hoare & Co. website. We do, however, use cookies to support our online banking service. We use those that are strictly necessary to provide the service, as well as other, optional cookies that provide functional benefits and help with performance monitoring and troubleshooting.
Further details of these cookies are outlined below. When you access online banking, you will be asked to select which cookies to enable or disable. Your preferences will be confirmed periodically.
Online banking cookies
We use the following types of cookies:
1. Necessary cookies: these are strictly necessary for the operation of our website. They let you log in to online banking and keep your session secure. Necessary cookies include the following:
Name: anonymousUserId
Used in each session to confirm each user’s unique identity.
Name: JSESSIONID
General purpose, platform session cookie, active for a single session and written in JSP. These are usually used to maintain an anonymous user session by the server.
Name: withheld for reasons of security
Used to identify the unique ID of a device (PC, telephone, etc.) for purposes of fraud detection and analysis. The lifespan of this cookie is five years.
Name: OptanonConsent
Set by the cookie-compliance solution from OneTrust and used to store information about cookies used on the site and whether visitors have given consent for the use of each category. This enables the bank to prevent cookies being set in the user’s browser where no consent is given.
This cookie usually has a one-year lifespan, so that preferences of returning visitors will be remembered. It contains no information that can identify visitors to the site.
Name: OptanonAlertBoxClosed
Used by websites using certain versions of the cookie-law-compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and, in some cases, when they choose to close the notice down. This means the website does not need to show users a message more than once.
This cookie has a one-year lifespan and contains no personal information.
2. Performance cookies: these help us ensure our website is working effectively and suggest where it could be improved. Cookies help us do this by telling us what pages are commonly viewed and when an error has occurred. Performance cookies include the following:
Name: _ga
Associated with Google Universal Analytics to distinguish unique users by assigning a randomly generated number as a client identifier. The cookie is included in each page request and used to calculate data on visitors, sessions and campaigns for the site’s analytics reports.
This cookie expires after 2 years.
Name: _gat
Associated with Google Universal Analytics to throttle the request rate: this limits the collection of data on high-traffic sites.
This cookie expires after 10 minutes.
Name: _gid
Associated with Google Universal Analytics to distinguish unique users.
This cookie expires after 24 hours.
Name: _gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx
A Google Analytics cookie used to identify unique users across browsing sessions.
This cookie expires after 24 hours.
Name: dtCookie
A Dynatrace cookie, used to manage availability and performance of software applications and the impact on user experience by tracking a visit across multiple requests.
This cookie expires after a single session.
Name: dtLatC
A Dynatrace cookie to manage availability and performance of software applications and the impact on user experience; it measures server latency to enable performance monitoring and expires after a single session.
Name: dtPC
A Dynatrace cookie to manage availability and performance of software applications and the impact on user experience by identifying proper endpoints for beacon transmission; includes session ID for correlation.
This cookie expires after a single session.
Name: dtSa
A Dynatrace cookie to manage availability and performance of software applications and the impact on user experience; it saves action names across pages so that performance can be monitored across pages.
This cookie expires after a single session.
Name: rxVisitor
A Dynatrace cookie to manage availability and performance of software applications and the impact on user experience; it stores an anonymous ID, allowing the user to correlate sessions across the service.
This cookie expires after a single session.
Name: rxvt
A Dynatrace cookie to manage availability and performance of software applications and the impact on user experience; it stores two timestamps to determine session length and the end of a session and to manage timeouts.
This cookie expires after a single session.
3. Functionality cookies: these help to make our website more user-friendly (e.g. by ensuring videos and images display correctly). Functionality cookies include:
Name: redirectPortal
A C. Hoare & Co. cookie to enable redirection between online platform portals.
This cookie expires after one day.
Please note that C. Hoare & Co. does not use cookies for marketing purposes.
Other technologies
When you visit our website, your IP address may be captured and retained for 12 months to help troubleshoot any errors.
If you have opted in to receive marketing by email, you will receive emails containing a web beacon. This is a small, embedded pixel image that tells us who opened an email, how many times, and on what type of device. This data is used to improve and enhance subsequent campaigns and curate our mailing lists.
Changes to our Cookie Notice
Our Cookie Notice is regularly reviewed; any updates will be posted on our website.
