Fraud Prevention

Fraud Awareness

Fraudsters have turned their efforts away from banks and are increasingly targeting individuals directly.  Their approach can be sophisticated, but their aim is always financial gain.  Please be mindful of disclosing any personal information and always consider the necessity of doing so.

If you think that you may have been targeted, please call the bank immediately on 020 7353 4522.  There will always be someone available to take your call.  Before dialling, please make sure that you are definitely using the official bank phone number.  If you are in any doubt, ask to speak to someone you recognise.

Personal Information

The PIN on your online banking token, your online banking passcodes and the PIN for your cards should never be shared with anyone.  We will never ask you for a PIN.

Reporting Lost or Stolen Items

If you suspect items such as your card, bank statement or Online Banking token have been lost or stolen, you should telephone the bank immediately on 020 7353 4522.

Online Links

To avoid online fraud you should be careful when clicking on links, especially in your emails.  It is always best to type the website into the address bar or search for it instead of inadvertently activating malware or visiting a 'spoof' website.

To understand how you can protect yourself against specific examples of fraudulent activities, click on the links under Resources on the right-hand side of the page.

Further Reading

General Fraud Information

Dedicated Card and Payment Crime Unit


C. Hoare & Co. has no control over and takes no responsibility for the security or content of the suggested further reading links.