News

Coronavirus: Service Update

January 2021

Following the government’s announcement of a new national lockdown, our branches at Fleet Street and Lowndes Street will remain closed until further notice.  As before, all services offered by Cashiers at either branch (paying in, cash withdrawals, foreign currency and safekeeping) can be arranged by request, with cash or currency orders delivered by courier.  You can of course also use your C. Hoare & Co. card to withdraw cash at Automated Teller Machines (ATMs).

Bank staff will continue with remote-working arrangements and all other banking services will be maintained without interruption.  Telephones will, as usual, be manned at all times, but do please continue, where possible, to contact us via email as this ensures the fastest response.  Additionally, our online banking service and mobile app provide alternative channels for the completion of much of your day-to-day banking.

Should these interim arrangements pose particular problems for you, please contact your relationship manager who will be happy to help find a solution.

As ever, our thoughts are with all our customers, particularly those more vulnerable to infection and those facing increased isolation.  If there is anything the bank can do to make things easier at this difficult time, do please let us know.