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C. Hoare & Co. (“we” or “us”) are committed to observing relevant legal and regulatory requirements and employing appropriate security measures in order to protect your personal information.

Information that we collect

We may collect and use the following information about you:

-   information that you may provide to us from time to time including through our Online Banking

    service or when you register, subscribe to, request or use any of our products or services, or

    when you submit materials (such as CVs and covering letters) or queries to us

-   if you contact us by any means, we may keep a record of that correspondence and information

    that you provide to us in that correspondence

-   information that you provide when completing surveys that we may use for research purposes,

    although you do not have to take part in our surveys

-   details of transactions you carry out using our products or services

-   details of your visits to our website (in relation to which please see the information under

    “Internet Cookies” below)

How we use your information

General uses of information

We use information supplied by you:

• -   to confirm your identity and allow us to carry out checks in the interest of security and to
•     prevent fraud
• -   to administer and maintain your account(s) and provide you with products and/or services
• -   to improve the products and services that we offer
• -   to respond to your queries
• -   to carry out our obligations under any contracts entered into between you and us
• -   to notify you about any changes to our products, services and/or our website
• -   if you apply to work at C. Hoare & Co. to process your application
• -   to comply with legal and regulatory requirements that apply to us
• -   for general statistical analysis

Information used for marketing purposes

We may contact you by post and/or telephone to provide you with details of our other products and services that we think may be of interest to you from time to time.

We will not contact you by electronic means (such as email or SMS) about those products and services, unless you have consented to such contact or where such products and services are similar to those that we have already provided to you.

We may contact you by post, telephone or electronic means with details of events which may be of interest.

You may opt-out from receiving our marketing communications or details of events at any time.  If you wish to do this, please contact us on info@hoaresbank.co.uk

Sharing your information

We will not pass your information on to third parties except:

• -   we may provide your information to our service providers and/or other persons that work for us to 
•     allow them to assist us with delivering the products or services that you have requested
• -   we may disclose your information to our subsidiaries which includes Messrs Hoare Trustees
• -   to provide products and services to you which you have requested
• -   in the event that we sell or buy any business or assets, we may disclose your personal data to
•     the prospective seller or buyer of such business or assets
• -   if C. Hoare & Co. (or all or part of its assets) are acquired by a third party, in which case personal
•     data about you as one of our customers may be one of the transferred assets
• -   if we are under a duty to disclose or share your information in order to comply with any legal or
•     regulatory obligation
• -   to help prevent or detect fraud or other crime
• -   to protect the rights, property, or safety of C. Hoare & Co., our customers or others
• -   if you have consented to any disclosure to a third party

Our website may, from time to time, contain links to and from third party websites.  If you follow a link to any of these websites, please check their privacy policies.  We do not accept any responsibility or liability for third party websites.

Where we store and use your information

We may transfer, use and/or store your personal information outside of the European Economic Area and the laws of the destination country may not offer the same standard of protection for personal information as in the UK.  Such transfers may be to our third party service providers to use and store your personal information on our behalf.  We will however, put in place appropriate security procedures in order to protect your personal information.

Keeping your information

We will keep your information only for as long as necessary depending on the purpose for which it was provided.

Security

Unfortunately, the transmission of information via email is not completely secure.  Therefore, if you use e-mail for communicating with us we cannot guarantee that it will remain confidential whilst in transit.

To carry out your instructions, to assist us in improving our services and in the interest of security and fraud prevention, we will record all telephone calls and monitor e-mails that are sent to us.

Internet Cookies

A cookie is a small file that is sent by a website to your computer or browsing device.  It is used to store information that the website can use later.  The information contained in a cookie is determined by each website.  Typical uses of a cookie include checking when you last clicked on a link or last visited the website.  For more information visit www.aboutcookies.org.

 

We make use of cookies in our Online Banking service (https://online.hoaresbank.co.uk).  These cookies are necessary for the usage of the website.  They ensure that your data is secure and the website will not operate if cookies are not accepted.  Specifically, these cookies are used to:

 

-  maintain your session when logged into Online Banking

-  track your session to ensure no interception of data has occurred

 

We also use cookies on our website to collect anonymous information about visitor numbers, details of visitor behaviour patterns, where visitors come to the site from and the pages which have been visited.  We use this information for analytical purposes to help improve our products and services.

We do not make use of cookies for marketing purposes.  By using our website you agree to our use of cookies as explained above.

Correcting your details

We will correct any inaccuracies in your personal information that you point out to us.  If you need to contact us in order to update your information please do so using the contact details provided under “Contact Us”.

Requesting your details

You have the right to request a copy of the information that we hold on our computer files and certain other relevant files.  Please contact the Data Protection Officer in writing at 37 Fleet Street, London, EC4P 4DQ should you wish to exercise these rights.  There is a charge of £10 for this service.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, may be notified to you by post or e-mail.

Contact us

If you have any questions about this policy, please contact the Data Protection Officer in writing at 37 Fleet Street, London, EC4P 4DQ.

Last updated January 2013

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