C. Hoare & Co. (“we” or “us”) are committed to observing relevant legal and regulatory requirements and employing appropriate security measures in order to protect your personal information.
Information that we collect
We may collect and use the following information about you:
- information that you may provide to us from time to time including through our Online Banking
service or when you register, subscribe to, request or use any of our products or services, or
when you submit materials (such as CVs and covering letters) or queries to us
- if you contact us by any means, we may keep a record of that correspondence and information
that you provide to us in that correspondence
- information that you provide when completing surveys that we may use for research purposes,
although you do not have to take part in our surveys
- details of transactions you carry out using our products or services
- details of your visits to our website (in relation to which please see the information under
“Internet Cookies” below)
How we use your information
General uses of information
We use information supplied by you:
Information used for marketing purposes
We may contact you by post and/or telephone to provide you with details of our other products and services that we think may be of interest to you from time to time.
We will not contact you by electronic means (such as email or SMS) about those products and services, unless you have consented to such contact or where such products and services are similar to those that we have already provided to you.
We may contact you by post, telephone or electronic means with details of events which may be of interest.
You may opt-out from receiving our marketing communications or details of events at any time. If you wish to do this, please contact us on email@example.com
Sharing your information
We will not pass your information on to third parties except:
Our website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please check their privacy policies. We do not accept any responsibility or liability for third party websites.
Where we store and use your information
We may transfer, use and/or store your personal information outside of the European Economic Area and the laws of the destination country may not offer the same standard of protection for personal information as in the UK. Such transfers may be to our third party service providers to use and store your personal information on our behalf. We will however, put in place appropriate security procedures in order to protect your personal information.
Keeping your information
We will keep your information only for as long as necessary depending on the purpose for which it was provided.
Unfortunately, the transmission of information via email is not completely secure. Therefore, if you use e-mail for communicating with us we cannot guarantee that it will remain confidential whilst in transit.
To carry out your instructions, to assist us in improving our services and in the interest of security and fraud prevention, we will record all telephone calls and monitor e-mails that are sent to us.
A cookie is a small file that is sent by a website to your computer or browsing device. It is used to store information that the website can use later. The information contained in a cookie is determined by each website. Typical uses of a cookie include checking when you last clicked on a link or last visited the website. For more information visit www.aboutcookies.org.
- maintain your session when logged into Online Banking
- track your session to ensure no interception of data has occurred
Correcting your details
We will correct any inaccuracies in your personal information that you point out to us. If you need to contact us in order to update your information please do so using the contact details provided under “Contact Us”.
Requesting your details
You have the right to request a copy of the information that we hold on our computer files and certain other relevant files. Please contact the Data Protection Officer in writing at 37 Fleet Street, London, EC4P 4DQ should you wish to exercise these rights. There is a charge of £10 for this service.
If you have any questions about this policy, please contact the Data Protection Officer in writing at 37 Fleet Street, London, EC4P 4DQ.
Last updated January 2013
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